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Why am I not able to connect via FTP?

By March 25, 2010February 26th, 2017FAQs

If your connection attempt is timing out or the username/password you are specifying is not working:

  • Make sure the IP address you are connecting from is specified in the “FTP Access List” in Console Interface > System Configuration > FTP Access List (see details in the Sendio Backup & Restore Guide).
  • Verify that no firewall is blocking FTP communication (port TCP 21) between the FTP Client and the Sendio ESP.
  • If connecting from a Windows PC confirm the Windows Firewall is not blocking FTP connections.
  • Make sure you are using the correct login information: username “sysarchive” and password “sendio”